Terms of Service

Dishlane is provided by Quantum AI WebApps Digital LLC (registered address: [registered address — to be inserted]; contact: join@quantumaiwebapps.com). These terms govern restaurants' use of the platform. If you are a diner using a restaurant's website, your purchase contract is with that restaurant.

Dishlane gives a restaurant its own website on its own domain, with modules for online ordering (pickup, delivery, at-table), table bookings, a kitchen display, loyalty and gift cards, marketing messaging, an AI menu assistant, wallet passes and POS integration. Which modules are active depends on your plan.

You are responsible for the accuracy of your account details and for keeping staff credentials confidential. Staff sign-ins use individually hashed passwords; tell us immediately if you believe an account is compromised.

Subscriptions start from £29/month. Alternatively, a one-time founding lifetime seat is available while seats last (25 maximum, then the offer closes permanently).

There is no contract lock-in: you can cancel anytime, and your service runs to the end of the period you paid for.

We take 0% commission. Payments run on your own payment account (Stripe, Square or PayPal) — money from your customers goes to you directly, never through us.

You bring your own payment account and, if you use SMS, your own Twilio account. Those providers' own fees and terms apply to you directly. Your provider keys are stored encrypted (AES-256-GCM) and used only to operate your site.

Running a food business online carries duties that are yours, not ours:

• Menu accuracy — prices, availability and descriptions are yours to keep truthful.
• Allergen and dietary information — you are responsible for its accuracy and for compliance with food-information law.
• Lawful trading — licences, food-hygiene obligations, and only selling what you may lawfully sell.
• Using the messaging tools within the Acceptable Use Policy at /legal/acceptable-use.

We aim to keep the platform available, secure and accurate: server-side price computation, signature-verified payment webhooks, encrypted secrets, strict per-restaurant data isolation, and nightly encrypted backups retained for 14 days.

We state these as real practices and genuine aims, not as warranties. We do not currently publish a contractual uptime guarantee or SLA — if and when we commit to one, it will appear on its own page rather than being implied here.

Where messaging runs on platform-provided capacity (rather than your own keys), monthly fair-use quotas apply per plan. Messaging on your own Twilio account is between you and Twilio and is unmetered by us.

You own your content: your menu, photos, brand and your domain stay yours. We own the platform software. You can request an export of your data at any time, including when leaving.

Refunds are issued by the restaurant from its own payment account. In the current version, refunds are full-amount only, and an order is marked refunded only once the payment provider's signed confirmation arrives. A dedicated refunds page with the full customer-facing policy is being drafted.

We may suspend or terminate accounts that break these terms or the Acceptable Use Policy, normally after a warning unless the breach is severe. You may leave at any time; on request we will provide an export of your content and data.

Nothing in these terms excludes liability that cannot lawfully be excluded (such as for fraud, or death or personal injury caused by negligence). Subject to that, and to the maximum extent permitted by law, we are not liable for indirect or consequential losses, and the platform is provided on the practices described here rather than on implied warranties. Specific liability caps, if any, will be set by counsel in the final text — we are not inventing numbers in a draft.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

We may update these terms; material changes will be notified to account holders and reflected in the "Last updated" date. Questions: join@quantumaiwebapps.com.